SupportWe're Here to Help
Get in touch or find answers to common questions.
Skip to content
Contact Us
Common Issues
My bot is not responding
Try restarting your assistant from the dashboard using the "Restart" button. If the issue persists, disconnect and reconnect your messaging app.
My integration stopped working
Integration tokens can expire. Go to your dashboard, disconnect the integration, and reconnect it. This refreshes the authorization.
Messages are delayed
Short delays (a few seconds) are normal — your assistant is thinking and working on your request. If delays are consistently long, try restarting your assistant from the dashboard.
I'm not receiving reminders
Make sure your messaging app (WhatsApp or Telegram) is connected and showing as "Online" on the dashboard. Also check that your assistant knows your timezone — you can tell it or send a location pin.
How do I cancel my subscription?
You can manage or cancel your subscription at any time from the dashboard. Tap "Manage" on your subscription banner, and you'll be taken to the billing portal.
How do I delete my account and data?
Visit our data deletion page for instructions on how to request complete deletion of your account and all associated data.
More Resources
Help Center
Browse FAQs and step-by-step guides for getting started, integrations, and features.
Privacy Policy
Learn how we handle your data and protect your privacy.
Security
Details on our security practices, encryption, and data isolation.
Terms of Service
Our terms and conditions for using handled.sh.